How to Fix Spotify Web Player not Working

Spotify web player is popular since you do not need to download and install the Spotify app to listen to its music or podcast. But it is not error-free, many people reported that the Spotify web player doesn’t work at all in certain browsers. There could be so many reasons for the Spotify web player not working issue. If your Spotify web player stops working, there are a few things you can try to get it working again. In the coming section, we will show you the fixes for the Spotify web player not working issue.

1. Windows N Edition

When you encounter this issue for the first time, you can check if you are using Windows 10 N versions. The "N" editions of Windows 10 include the same functionality as other editions of Windows 10 except for media-related technologies. Windows 10 N versions don’t have media playing functionality that is required for the Spotify web player to work in the edge browser. Thankfully, you can install the media feature pack available on the Microsoft website, and once you do that successfully, just restart the Edge browser.

Download the Media Feature Pack update package now.

1. Click the Download button on this ( page to start the download, or select a different language from the Change language drop-down list and click Go.

2. Do one of the following:

•To start the installation immediately, click Run.
•To save the download to your computer for installation at a later time, click Save.
•To cancel the installation, click Cancel.

2. Check and Update Browser

Make sure your browser is up-to-date. It is important for security, and ensure that web pages load properly and you have all the newest features. Check and update it in your browser’s Help section. Edge is the default Internet browser for Microsoft operating systems, and Safari is the default Internet browser for macOS. To verify these popular browsers are at the latest version or to update them manually, follow the steps below.

Google Chrome

1. Open the Google Chrome( browser.

2. Click the Customize and control Google Chrome 3 dots button in the upper-right corner of the screen.

3. From the drop-down menu that appears, select Help, then select About Google Chrome.

4. In the next window, Chrome automatically checks for updates and displays the current version. If updates were installed, click the Relaunch button to restart the browser.

Chrome on Android tablet or phone

On an Android tablet or phone, the Chrome browser should automatically get updated, like other apps. However, if automatic updates are not working, open the Google Play app to check for an updated Chrome browser version.

Microsoft Edge

1. Open the Microsoft Edge browser.

2. Click the Settings and more 3 dots icon in the upper-right corner of the browser window.

3. In the drop-down menu that appears, near the bottom, move the mouse cursor over Help and feedback, then select About Microsoft Edge from the side menu.

4. When the next window opens, Edge updates automatically if it isn't at the most recent version.
Updating Edge browser

5. If Edge was updated, click the Restart button in Edge to refresh the browser.


1. Open the Apple menu by clicking the Apple icon in the upper-left corner of the desktop.

2. Select App Store from the drop-down menu that appears.

3. In the window that appears, click the Updates selector button at the bottom of the navigation pane on the left.

4. Find Safari and click Update (or click Update all to update every app).

Safari on iPad or iPhone

On an iPad or iPhone, the Safari browser should automatically get updated, like other apps. However, if automatic updates are not working, open the App Store and check the Updates section to see if a Safari update is available to download.

3. Open Spotify Web Player in a Private/Incognito Window

Certain media extensions and cached data could also interfere with the Spotify web player. Try opening Spotify web player in a private/incognito window. This launches a browser window without extensions, cached data, and so on. If Spotify web player works fine, you should clear browser cache and disable extensions to see which one was causing the problem.

In Google Chrome, the easiest way to open an Incognito window is with the keyboard shortcut combination Ctrl-Shift-N (Windows) or Command-Shift-N (macOS). Or click on the menu on the upper right - it's the three vertical dots — and select New Incognito Window from the list.

In Microsoft Edge, the combination of Ctrl-Shift-N (Windows) or Command-Shift-N (macOS) opens an InPrivate window. Or click on the menu at the upper right — it's three dots arranged horizontally -- and choose New InPrivate Window from the menu.

4. Check Network, Firewall and Antivirus

Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information. Windows Firewall sometimes tends to block certain apps and links thinking of them as threats. Like Windows Firewall, the antivirus on your computer could also block the link of Spotify web player by mistake. You can add it to the exception list of the antivirus you are using.

5. Enable Protected Content

“Playback of protected content is not enabled” error message.

If you see this message (or similar), you need to enable the Widevine plugin or download a media pack.

Note: Enabling the plugin requires no download and doesn't compromise your online security.

Pick your browser for how to enable the web player.


1. In your browser address bar, enter chrome://settings/content
2. Under Protected content, switch on Allow site to play protected content.


Click Enable DRM in the yellow warning bar at the top of the screen.

If you don’t see the yellow bar:

1. In your browser address bar, enter about:preferences#content
2. Under DRM content, switch on Play DRM.

6. Use the Spotify Desktop app

If it's still not working, try listening on the desktop app instead. But, there is still a choice when your Spotify desktop app can not work smoothly.

7. Ultimate Solution to Fix Spotify Web Player Not Working

It's so frustrating when Spotify web player or Spotify app is not working. Here we will introduce you an ultimate solution to fix Spotify web player not working. This solution allows you to play Spotify songs on any web player. It is Pazu Spotify Music Converter which is capable of downloading music from Spotify and converting them to MP3, M4A, OGG, WAV, AIFF, and FLAC format at fast speed. What’s more, it will keep the original sound quality and all the ID 3 tags including title, artwork, artist, album, genre, and track number.

Pazu Spotify Converter can break the DRM protection from Spotify and convert Spotify to MP3 , thus you can import the converted Spotify music to any music player for playback. Follow these steps to download Spotify music to digital audio files you prefer.

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Spotify Converter

Pazu Spotify Converter

  • Download Spotify music without premium
  • Download Spotify music to MP3, M4A, etc.
  • 100% original quality with ID3 tags.
  • Listen to Spotify offline on any device.

Step 1 Run Pazu Spotify Converter

Download, install and run Pazu Spotify Converter on your Mac or Windows. Log in your Spotify account with the built-in Spotify web player. The steps are the same whether you have the Mac or Windows version of Pazu Spotify Converter.

spotify converter

Step 2 Select Spotify music

Use the integrated Spotify web player to search the songs, album, playlist or podcast you want to download. Click the Add to list button to load all songs in the album or playlist, uncheck the songs you don’t want to download if there are any.

drag&drop spotify songs

drag&drop spotify songs

Step 3 Choose output format

Click the gear icon on the top right corner to open Settings. Here you can select output format (MP3/M4A/AAC/FLAC/WAV/AIFF), choose output audio quality, cover quality, change the output path, organize the output files in various ways, rename output files and more.

spotify song format

Step 4 Download and Convert Spotify Songs to Local

Click Convert button to start downloading the Spotify songs to your local computer.

Spotify to MP3

Once the conversion is done, you can find your Spotify songs downloaded as local files by clicking below folder button or directly going to the output folder you customized in the previous step.

Download Download

Note: The free trial version of Pazu Spotify Converter enables you to convert the first three minutes of each song. You can remove the trial limitation by purchasing the full version.

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