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User Guides

Step-by-step guides How To Use


Technical Support Ask from Us

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If you have any questions or need any help, please feel free to contact us at [email protected] for further assistance. We will respond to your message within 24 hours on weekdays and within 48 hours on weekends.

Refund Policy

You can request a refund for nearly any purchase on pazu-soft.com. Pazusoft will issue a refund if the request is made within the required return period. Learn more >>

Guide and Tips

All our software has a user-friendly interface. Even novices can use them easily, but we still provide detailed tips and tricks to help you explore more features.


If you have any question about registration, technical issues, feel free to contact [email protected] at any time.


We offer educational discounts, bulk discounts, non-profit organization discounts, and promotions during all major holidays. You can contact our support services to see if any promotional pricing is available.

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Frequently Asked Questions

We have compiled some frequently asked questions for your reference. For even more detailed questions and answers, check the tips&tutorials for each product.

No, the license does not work for both the Mac and Windows versions. In general, the Mac and Windows versions are two different programs for two different operating systems. Therefore, the license for the Windows version cannot be registered for the Mac version, and vice versa.

If you have purchased a license for the wrong operating system within 30 days, please contact us to help you replace it, or you can purchase a license for the correct operating system from our official website and contact us to refund the wrong order.

If you have switched your computer from Windows to Mac or from Mac to Windows and want to reinstall the program on your new computer, you can contact our support team to purchase a new license for the new computer to get a discount.

We recommend you try the free trial version and place the order when you are satisfied with our product. As orders are automatically processed and fulfilled through the payment platform, once an order is processed, it cannot be cancelled. Please refer to our refund policy for more information.
We do provide trial versions for most of our products which are functionally the same as the full version, only with limitations. You can download the free version from: https://pazu-soft.com/download.html .
A confirmation email including license information will be sent to you after payment. If you did not receive a verification email, check your Spam or Junk email folders. If you still can’t locate this email, contact us to confirm that they have your correct email address on file.
Click the Register icon on the software interface, copy&paste the license code you received to activate the software. Check this article for offline registration .