10 solutions to fix Amazon Music keep stopping

coco's user avatar
December 6, 2023

“Why does Amazon Music keep pausing unexpectedly? I’m using Android on Samsung Galaxy S22. I set the app to never sleep and it continues to happen. The issue happens intermittently, sometimes 1 second after hitting play, sometimes 10 minutes after hitting play. Solutions that I find online just recommend restarting the app and clearing the cache data within Amazon Music which has not been a permanent fix.”

Experiencing issues such as song buffering, pausing, or improper playback during your Amazon Music streaming can be rather frustrating. Thankfully, we’ve put together a list of practical troubleshooting methods to tackle the most prevalent problems. Follow these solutions to resolve the issue.

1. Check your  Wi-Fi or mobile network connection

To enjoy uninterrupted music streaming, it’s crucial to have a stable internet connection. If you encounter streaming issues, follow these steps:

  1. Ensure your device is connected to either Wi-Fi or a mobile network.
  2. If you’re using a mobile network, check your Amazon Music app settings to confirm that cellular data usage is allowed.
  3. To enable Amazon Music to use your mobile network, adjust your device settings for the app accordingly.

Check your VPN connection if you use it to access Prime Music. If your VPN disconnects, then the music will stop.

2. Force quit Amazon Music app and reopen

If the Amazon Music keeps pausing, you can force quit it and then reopen it.

Force Stop the Amazon Music App on iOS

  1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
  2. Swipe right or left to find Amazon Music.  
  3. Swipe up on the app’s preview to close Amazon Music. 

Force Amazon Music to quit on your Mac

  1. Press these three keys together: Option (or Alt), Command, and Esc
How to force quit on Mac: Press Option-Command-Esc

  1. A Force Quit window opens. Select Amazon Music, then click Force Quit:

Force Stop the Amazon Music App on Android

  1. Open your device’s Settings app.
  2. Go to Apps & notifications.
  3. Select the Amazon Music app.
  4. Select Force Stop.

Force Quit Amazon Music on Windows

  1. Press the Ctrl + Alt + Delete keys at the same time.
  2. Then select Task Manager from the list.
  3. Click on Amazon Music.
  4. Click End task to close the program.

3. Update the Amazon Music app

Using outdated apps can frequently result in crashes, instability, and a range of problems. To maintain seamless performance, it’s crucial to have the most up-to-date version of Amazon Music. Here’s a guide on how to verify and install updates:

  1. Open the app store where you initially installed Amazon Music on your device.
  2. Search for the app and open its detail page.
  3. If an update is available, you’ll see an Update option.

4. Reinstall the Amazon Music app

If your Amazon Music app consistently exhibits malfunctioning behavior, it’s possible that there are underlying issues with its core files. In such instances, the most effective remedy is to uninstall the Amazon Music app and subsequently download and reinstall it from your device’s app store.

This action will eliminate any problematic files and replace them with new, error-free ones. After successfully reinstalling the app, proceed to sign back into your Amazon Music account and resume your streaming activities.

5. Restart your device

If reinstalling Amazon Music app hasn’t fixed the issue, consider restarting your device. This action can help resolve any system glitches that could be impacting the app’s performance. Additionally, restarting your device can enhance internet connection stability and ensure the proper functioning of the app.

Before you power down your device, be sure to close all active applications. After shutting it down, wait for a minimum of one minute before rebooting. This procedure should restore the Amazon Music app to its usual state of operation.

6. Change streaming audio quality

If you subscribed to Amazon Music Unlimited, you gain access to an extensive music library boasting over 100 million songs in High Definition (HD) and millions in Ultra High Definition (Ultra HD). To confirm the audio quality of the currently playing song, you can use the Amazon Music app. If a song is available in either HD or Ultra HD, you’ll find corresponding indicators on the Now Playing page.

It’s important to note that if your device lacks support for 16-bit/44.1kHz and higher-quality playback, you may experience playback problems with Amazon Music. In such instances, you should consider switching your Amazon Music streaming audio quality to Standard or Data Saver to ensure compatibility with your device.

To adjust the streaming audio quality of Amazon Music, please follow the steps below:

  1. Launch the Amazon Music app on your device and go to Settings.
  2. Choose the Streaming Audio Quality under the PLAYBACK section.
  3. Choose Standard or Data Saver under WIFI or MOBILE DATA.

7. Remove downloaded songs and re-download

If the songs you’ve downloaded are experiencing corruption, it can result in playback issues with Amazon Music. To address this, you can attempt to resolve the problem by removing the affected songs from your Amazon Music library and then proceeding to re-download them to your device.

Here’s how to remove and re-download the songs from Amazon Music:

  1. Open the Amazon Music app on your device, go to your LIBRABY, and tap Recently Downloaded.
  2. Locate the downloaded song you want to remove and click the three dots on the right.
  3. Choose Remove from Library to delete the song from your library.
  4. Search for the song in the search bar to download it again.

8. Clear Amazon Music cache

Cache files serve as temporary storage on your device, designed to enhance loading speed and overall performance. Nevertheless, over time, these files can become corrupted and lead to playback disruptions. To tackle sporadic app performance challenges, it’s advisable to clear the cache within the Amazon Music application. Explore instructions on how to clear the cache on different platforms, including Android, Fire Tablets, iOS, PC, and Mac, to optimize your experience.

Clear Amazon Music cache on Android and Fire Tablets

  1. Open the Amazon Music app and tap the Settings icon in the upper right corner.
  2. Choose Settings from the list that appears.
  3. Scroll down to the Storage section.
  4. Tap on Clear Cache.

Amazon Music clear cache for iOS

There is no option to clear all Amazon Music caches on iOS devices. To refresh data, select the Gear Icon (upper right) > Settings > Refresh My Music (bottom of the page).

Clear Amazon Music cache for PC and Mac

There are three different ways to refresh the data of Amazon Music on your PC or Mac.

  1. Log out and Sign in again to the Amazon Music app to enable a library resync and refresh data.
  2. Remove the Data folder that is in the following locations:
    • Windows: Click the start menu and in the search box type: %userprofile%AppDataLocalAmazon MusicData and hit enter.
    • Mac: In the Finder menu, select Go > Go to Folder
      type: ~/Library/Application Support/Amazon Music/Data
  3. Reload Music of the Amazon Music app with the following steps:
    • Windows: Profile > Preferences > Advanced > Reload My Music? and click on Start Reload.
    • Mac: Amazon Music > Preferences > Reload Library and click Continue.

9. See if Amazon Music is down

Similar to other streaming platforms, Amazon Music’s servers can occasionally suffer from outages, resulting in streaming difficulties within the app. In such situations, you might encounter the problem of Amazon Music not playing.

To confirm whether the service is indeed facing an outage, you can visit websites like Downdetector. This platform offers details regarding ongoing outages for Amazon Music, as well as for other streaming services such as Spotify and Apple Music.

Amazon Music report

If Amazon Music’s service is temporarily down, you’ll need to wait until it’s restored by Amazon. Once it’s back up, you can resume enjoying your music as usual.

Some tips from Reddit users:

  1. Disable Bluetooth.
  2. Log into Amazon Prime Music through phone browser, play some songs and hen go back to the Prime Music app.
  3. Go to Android phone Settings – Apps – Amazon Music and turn off Available Devices.
  4. Go to Amazon Music settings – Battery, and choose Unrestricted.
  5. Go to the general phone Settings – Battery, go to never sleeping apps, add Amazon Music.

10. Download Amazon Music to fix it won’t play issue

Another method to resolve the issue of Amazon Prime Music constantly stopping is to download songs in MP3 format for offline listening.

Amazon Music Prime members have the option to download songs for offline playback, but this feature is limited to All-Access Playlists. In contrast, Amazon Music Unlimited members can download songs, albums, and playlists to enjoy offline. However, it’s important to note that the downloaded content, whether with Prime or Unlimited plans, is protected by DRM (Digital Rights Management). This means it can only be played within the Amazon Music app and cannot be transferred to other devices.

Fortunately, there is a professional solution known as the Pazu Amazon Music Converter, which enables you to download any songs, albums, and playlists from Amazon Music Prime/Unlimited and convert them to various formats such as MP3, M4A, AAC, FLAC, WAV, and AIFF. This allows you to listen to your favorite tracks wherever you prefer, using applications like iTunes, Windows Media Player, or your MP3 player. Moreover, the audio quality and original ID3 tags of the downloaded MP3 files are retained.

It’s important to note that Amazon Music Free does not support offline playback. However, with the Pazu Amazon Music Converter, you can also download songs to MP3 with Amazon Music Free. Follow the tutorial below to learn how to convert Amazon Music to MP3 in just a few simple steps.

1. Run Pazu Amazon Music Converter

Download, install, and launch Pazu Amazon Music Converter on your computer, then click the Sign In to log in to your Amazon account.

Amazon Music converter

If you have purchased a license, click the key icon to register the converter. If not, continue using the trial version.

2. Choose the output format

Click on the Settings icon in the top right corner and select WAV as the output format.

Amazon Music converter

3. Add songs, albums, or playlists

Select the desired songs, albums, or playlists you wish to download. Once you open an album/playlist and tap the red Add button suspended on the right side, you’ll be presented with the list of songs.

Amazon Music converter

All songs in the playlist will be added by default. Click the check box next to the track that you don’t want to convert.

Amazon Music converter

4. Convert Amazon Music

Click the Convert button on the bottom right corner, and Pazu Amazon Music Converter will automatically download and convert Amazon Music tracks to the default folder on your computer.

Amazon Music converter

When the conversion process finishes, you can browse all the converted songs in the history list by clicking on the  icon. And now you’re prepared to stream your Amazon Music songs anywhere.

Amazon Music converter

MP3 songs downloaded with Pazu Amazon Music Converter are tagged correctly. MP3 players read artists, songs, and other information from the ID3 tag that is embedded in the MP3 file.