Amazon Music Exception 180 Fix: Get Back to Your Tunes

Grace's user avatar
March 29, 2024

When using the Amazon Music app, you might encounter a playback error code “Exception #180.” This error has been reported on various devices, including phones, tablets, and potentially others, from both Prime and Unlimited subscribers. It can occur when playing music online, offline, from playlists and albums, downloaded songs, or even when using Alexa voice search.

The most common cause of Exception 180 is an expired digital license for the song you’re trying to access. In some cases, updating the Amazon Music app might resolve the issue, as suggested by the Amazon Music technical team. However, if the error persists, here are additional troubleshooting steps you can follow:

  1. Update the Amazon Music App
  2. Force Stop Amazon Music / Restart Device
  3. Check Internet Connection
  4. Remove and Add the Song Again
  5. Sign out and Log Back into Amazon Music
  6. Clear Cache / Refresh Amazon Music
  7. Reinstall the Amazon Music App
  8. Download Amazon Music to MP3

1. Update the Amazon Music App

As a first step in troubleshooting Exception 180, the Amazon Music technical team recommends ensuring you have the latest version of the app installed. Outdated apps can sometimes cause compatibility issues.

Here’s how to check for updates:

Go to the Apple App Store or Google Play Store, and search for Amazon Music. If an update is available, an “Update” button will appear next to the app name. Tap it to download and install the latest version.

2. Force Stop Amazon Music / Restart Device

If updating the app doesn’t resolve the issue, you can try force-stopping the Amazon Music app. This can sometimes clear temporary glitches. Go to Settings on your phone, select Apps > See All Apps > Amazon Music > Force Stop.

You can also restart your device. After restarting, relaunch the Amazon Music app and try playing music again. You should remain logged in and be able to play the music.


3. Check Internet Connection

If you encounter error #180 while streaming Amazon Music online, a weak or unstable internet connection could be the cause. Here are some steps to improve your network connection:

  • Restart your router or modem.
  • Forget the network and try connecting your device again.
  • Pause downloads or streaming on other devices connected to the same network. 
  • Try a different network if available.

4. Remove and Add the Song Again

Some users have successfully resolved Exception #180 by removing and re-adding the problematic song to Amazon Music. Here’s how to try this method when you play music online and offline:

  • For Songs in Online Playlists: Tap Three Dots next to the song, remove the song from the playlist, and add it again.
  • For Downloaded Songs: Go to Library> Downloaded, remove the downloaded song from Library, and download it again.

5. Sign out and Log Back into Amazon Music

Another method reported to resolve Exception #180 is signing out of the Amazon Music app and logging back in. This process can help refresh your connection to the Amazon Music service and potentially resolve the error. Please note that downloaded music might need to be re-downloaded after signing out and back in.

Here’s how to do this:

  1. Sign Out of Amazon Music:
    • Tap the Gear icon (or menu option) in the top right corner.
    • Select Settings from the menu.
    • Scroll down and tap the Sign Out button.
  2. Restart your device, as this can sometimes clear temporary glitches that might be contributing to the error.
  3. Log Back Into Amazon Music

6. Clear Cache / Refresh Amazon Music

Apps and websites often use cache to store temporary data on your device. This cached data helps things load faster, but over time, it can become outdated or even corrupted, leading to unexpected behavior in apps such as the Exception 180 error you might encounter on Amazon Music.

Clearing the cache can help resolve Exception 180 because it forces your device to download the latest version of data from the internet, and eliminates any potential issues caused by outdated or corrupted cached information.

Here’s how to clear the cache on different devices:

Android and Fire Tablets

Go to Settings on your phone, select Apps > See All Apps > Amazon Music > Storage > Clear Cache.



While iOS doesn’t have a general “clear cache” function, you can try refreshing the music library within the Amazon Music app. Select the Gear Icon (upper right) > Settings > Refresh My Music.

7. Reinstall the Amazon Music App

If clearing the cache doesn’t resolve Exception #180, try uninstalling and reinstalling Amazon Music. Sometimes, a full reinstall can resolve app issues caused by corrupted app files or outdated versions.

Remember to restart your device after uninstalling the app. This can further help clear temporary files and ensure a clean install. Then you can install the latest version of Amazon Music from the Google Play Store or the Apple App Store.

Please note that songs you’ve downloaded for offline playback may need to be downloaded again after reinstalling the Amazon Music App.

8. Download Amazon Music to MP3

If you’ve tried all the troubleshooting steps above and continue to encounter Exception #180, we recommend downloading Amazon Music to MP3 to resolve the error ultimately. This allows you to play the downloaded files with any compatible music player, potentially bypassing the error associated with the Amazon Music app.

For this purpose, you can use a professional Amazon Music Downloader – Pazu Amazon Music Converter. The tool allows you to download any songs, albums, and playlists from Amazon Music Prime/Unlimited to MP3, M4A, AAC, FLAC, WAV, and AIFF, all without requiring the Amazon Music app. After downloading, you can listen to your favorite songs anywhere, and play them on any compatible device. Moreover, the audio quality and original ID3 tags of the downloaded MP3 files are preserved.

Amazon Music Free doesn’t support offline playback. However, with Pazu Amazon Music Converter, you can also download songs, playlists, and albums to MP3 with Amazon Music Free.

Now follow the tutorial below to learn how to convert Amazon Music to MP3 in just a few steps.

1. Run Pazu Amazon Music Converter

Download, install, and launch Pazu Amazon Music Converter on your computer, then click the Sign In to log in to your Amazon account.

Amazon Music Converter-Sign in

If you have purchased a license, click the key icon to register the converter. If not, continue using the trial version.

2. Choose the output format

Click on the Settings icon in the top right corner and select MP3 as the output format.

Amazon Music Converter-Settings

3. Add songs, albums, or playlists

Select the desired songs, albums, or playlists you wish to download. Click the red Add button on the right to add songs to the download list.

Amazon Music Converter-Add Songs

All songs in the playlist will be added by default. Uncheck the box of any track you don’t want to download.

Amazon Music Converter-Select Songs

4. Convert Amazon Music

Click the Convert button at the lower right. Pazu Amazon Music Converter will automatically download and save the tracks to the default folder on your computer.

Amazon Music Converter-Download Songs

5. Locate Downloaded Music

After downloading, you can browse all the converted songs in the history tab by clicking the Clock  icon.

Amazon Music Converter-Find Downloads

Now you’re ready to enjoy your Amazon Music songs anywhere, free from any concerns about playback errors.

In Conclusion

If you encounter Amazon Music Exception #180, follow the troubleshooting steps to resolve this playback error. If the issue persists, consider using the  Pazu Amazon Music Converter. This tool can convert any songs, albums, and playlists from Amazon Music to MP3 and other popular formats, even with a free account. With this solution, you’ll no longer have to worry about any playback errors.

To get started, download and install Pazu Amazon Music Converter on your computer.