Why Am I Being Charged for Amazon Music When I Have Prime

Grace's user avatar
January 30, 2024

Amazon Music offers three tiers of subscriptions: Free, Prime, and Unlimited. Although Amazon Music Prime is free with an Amazon Prime membership, some users have expressed complaints regarding unexpected charges for Amazon Music even though they are already Prime members. There could be multiple reasons for this, and we will explore some of the most likely occurred ones.

1. You are being charged for Amazon Music Unlimited

If you noticed a charge for ‘Amazon Music,’ it is possible that it was actually for Amazon Music Unlimited, which is not included in the Amazon Prime subscription. Amazon Music Prime is a free benefit of your Amazon Prime subscription. However, the charge you received may be from Amazon Music Unlimited, which is a different subscription offering some exclusive features of Amazon Music such as HD and Spatial Audio, On-demand music, and offline playback of the entire library.

Amazon Music plans
Amazon Music Prime

2. There is a trial that failed to cancel

Amazon Music Unlimited provides four distinct plan options:

  1. Individual Plan
  2. Family Plan
  3. Single Device Plan
  4. Student Plan

Each of these plans comes with a 30-day free trial period, allowing users to explore the service before committing to a paid subscription. However, if you start a free trial for any of the Amazon Music Unlimited plans and forget to cancel it before the trial ends, your subscription will automatically continue as a paid account.

3. Multiple accounts on Amazon Music

If you own multiple accounts on Amazon Music, please be aware that fees will be charged for each individual account. It’s possible that you may have forgotten these additional accounts on the platform, leading to unexpected charges. While you may have overlooked these accounts, the service does not forget and proceeds to charge the corresponding fees accordingly.

4. Music purchased from Amazon Music

Some songs may not be available in your Amazon Music Prime library and can be purchased from a non-Prime store. In addition, if you made a purchase from the Amazon Digital Music Store for MP3 music, a separate fee may appear on your Amazon Music account.

Amazon Music purchase

5. Platform or application error

If you unexpectedly receive a payment on Amazon Music, it may be due to a common error that can occur on any platform. To resolve this, restart the Amazon Music app, as this often resolves minor issues. If the problem persists, consider reinstalling the application. To do this, you will need to delete the app, then download and reinstall it.

6. An order placed by another person

Unexpected payments on Amazon Music can sometimes occur when someone else, such as a child, spouse, or another person who can access your card, places an order using your card number. It’s essential to review your account activity and check if the payment corresponds to any legitimate purchases made by individuals with access to your payment details.

How to deal with unknown Amazon Music Charges?

If you come across an unexpected payment on Amazon Music, it’s natural to understand the reason behind it. To clarify the situation, you can take the following steps:

If you suspect unauthorized access to your card number, consider updating your payment information under Your Payments on Amazon to reduce the risk of accidental purchases.

For further assistance and support, you can reach out to Amazon customer service using the following contact methods:

  • Call Amazon at 1-888-280-4331 for 24/7 customer service.
  • Try using Amazon’s chat feature to resolve your issue interactively.
  • Visit Amazon’s customer support page to find answers to common questions, tutorials, and troubleshooting tips.
  • Although Amazon prefers handling support via live chat or phone, you can send a message to [email protected] for customer service if necessary.

Some users have reported successful refunds for unauthorized subscriptions, so don’t hesitate to reach out for help.

How to download songs from Amazon Music to MP3?

Unlike songs you purchased from Amazon, songs you downloaded from Amazon Music Prime/Unlimited are DRM-protected and can only be played within the Amazon Music app. Actually, you won’t find playable audio files like the songs you purchased. However, there is a professional Amazon Music Downloader that allows you to download any songs, albums, and playlists from Amazon Music Prime/Unlimited to MP3, M4A, AAC, FLAC, WAV, and AIFF, so you can play the songs anywhere you want, with iTunes, Windows Media Player, or your MP3 player, etc.

This professional Amazon Music downloader is Pazu Amazon Music Converter, which is developed to download any Amazon Music songs, albums, and playlists to MP3, M4A, etc. The audio quality and original ID3 tags will be well preserved in downloaded mp3 files. Now follow the tutorial below to convert Amazon Music to MP3 with a few steps.

Amazon Music Free doesn’t support offline playback. However, with Pazu Amazon Music Converter, you can also download songs to MP3 with Amazon Music Free.

1. Run Pazu Amazon Music Converter

Download, install, and launch Pazu Amazon Music Converter on your computer, then click the Sign In to log in to your Amazon account.

Amazon Music converter

If you have purchased a license, click the key icon to register the converter. If not, continue using the trial version.

2. Choose the output format

Click on the Settings icon in the top right corner and select MP3 as the output format.

Amazon Music converter

3. Add songs, albums, or playlists

Select the desired songs, albums, or playlists you wish to download. Once you open an album/playlist and tap the red Add button suspended on the right side, you’ll be presented with the list of songs.

Amazon Music converter

All songs in the playlist will be added by default. Click the check box next to the track that you don’t want to convert.

Amazon Music converter

4. Convert Amazon Music

Click the Convert button on the bottom right corner, and Pazu Amazon Music Converter will automatically download and convert Amazon Music tracks to the default folder on your computer.

Amazon Music converter

When the conversion process finishes, you can browse all the converted songs in the history list by clicking on the  icon. And now you’re prepared to stream your Amazon Music songs anywhere.

Amazon Music converter

MP3 songs downloaded with Pazu Amazon Music Converter are tagged correctly. MP3 players read artists, songs, and other information from the ID3 tag that is embedded in the MP3 file.